Alkanet Root

IMPORTANT: The pictures of the products are in most cases zoomed-in photos of the herb, the product description will be a near-accurate description of the herb. Please expect variations in the herb's color from batch to batch and some possible differences from the picture as this is a natural product that can change with each herb harvest.

All products are intended for general use. It is strongly advised that each user carefully assesses the ingredients and determines whether the product is suitable for their individual needs. Please conduct your own research and allergy tests as needed. We do not make any claims or promises regarding the health benefits of our products. All statements are not intended to diagnose, cure, or prevent any disease. Use the products at your own risk. We are not responsible for accidents, misuse, or adverse reactions. Our products are not intended as a substitute for medical advice or service. It is advisable to consult with a healthcare provider, especially if you have existing health conditions or are taking medications. Remember, herbs work best when adequate research, knowledge, and responsibility are applied with every use.

Please note that our products may be manufactured on shared equipment that may contain peanuts, tree nuts, wheat, soy, milk, or other allergens.

If you are taking prescription medication, have a medical condition, or have concerns about our products' suitability, always consult your healthcare provider before using herbal supplements. Pregnant or lactating women should also consult before use, and never give herbal blends or supplements to children without consulting a medical professional. We are not responsible for any adverse health reactions, allergies, or interactions with pharmaceuticals. Individuals need to determine if the product is suitable for them. Please conduct your own research and allergy tests as needed.

Please be aware that herbs and spices are sensitive products, and our shipping options, especially for international orders, are limited. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. We utilize Standard Economy Shipping. Typically, deliveries within Canada can take between 10 to 20 days. If you're considering paying extra for faster shipping, please contact us first to explore the possibilities. Based on our experience, even an increase of 50% in shipping fees may not significantly expedite delivery. We encourage you to carefully consider this information before placing your order.

International Shipping: We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Customs Duties and Fees: The buyer is responsible for any customs duties and administrative fees that may be required by their country's customs regulations.

No Cancellations: Once an order is confirmed and has been shipped, we cannot accept cancellations. If you encounter any issues with your payment or shipping details, please contact us immediately for assistance. We are here to help ensure that your order process goes as smoothly as possible.

Incorrect Shipping Address: If your package is returned to us due to an incorrect address, you have two options. You can choose to have it resent by covering the additional shipping costs ($15 for Canada and US addresses. $18 for international shipments). Alternatively, if you prefer a refund, we will deduct the original shipping costs and a 30% restocking fee from the refund amount. Please note that these charges apply even if your order initially qualified for free shipping.

Late Deliveries: We do not control the transit times of shipping carriers. If your order is delayed but still in transit, we cannot offer a refund or replacement unless the item is lost during shipping.

Missing Delivered Orders: If your order shows as delivered but you haven’t received it, please take the following steps:
- Check with neighbors in case the package was delivered to them by mistake.
- Contact your local post office with the tracking number and shipping details to help locate the package.

Wrong Item Sent: If you receive the incorrect item, please contact us immediately. We will send the correct item the next business day.

Damaged Items: Report any damaged items within 7 days of delivery. Please provide photos as proof of damage and to confirm that the product seal remains intact. If verified, we will send a replacement the next business day.

Returns: Returns are accepted within 7 days of delivery. Items must be unopened with seals intact. Buyers are responsible for return shipping costs. Refunds, minus a 30% restocking fee, will be processed within 7 days after we receive the returned item in its original condition. Items returned with broken seals are not eligible for a refund.