Privacy & Security
At VitaLife we take your privacy and security seriously and are committed to protecting your personal information. We feel it is very important that you understand exactly what information is collected when shopping online and how that information is used. If you have any questions or concerns about our Privacy and Security policies, please do not hesitate to contact us.
What Customer Information do we collect?
While maintaining our commitment to your privacy, we may collect personally and non-personally identifiable information about you.
Personally, the identifiable information includes your name, address, phone number, email and credit card information. We collect this information so that we can properly fulfill your orders. You are required to choose a password to create an account, place an order and access your information. It is your responsibility to protect the security of your login information. Non-personally identifiable information includes your IP address and how you navigated through our website. We may collect this information so that we can identify general shopping and navigation patterns to better understand how to improve your experience with us.
Why do you need to register to check out?
Registering one time with VitaLife online allows us to fulfill your order and you to expedite your future shopping experiences. During the registration process, you provide the personally identifiable information mentioned above (name, address, e-mail address, and phone number). The next time you return to VitaLife online, you can simply enter your e-mail and password and the rest of the information will be obtained from our database, including items previously added to your shopping cart, to expedite your check out.
How Is Your Personal Information Used?
Your e-mail and address may be used to send e-mails or newsletters notifying you of special offers, product updates and other information related to our site. However, if at any time you wish to stop receiving these updates, you may opt-out. Also, should you receive any promotions, discounts, etc., via postal mail and would like to be removed from that list, simply contact us via e-mail or phone 1-647-848-7186.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.
We will never rent, sell, share or in any way make any aspect of your information accessible to any third parties or vendors.
How can you control your information online?
At VitaLife you have full control over your personal information. We have installed a feature called "My Account" where you can access and update your information. If your personally identifiable information changes, or if you would like to cancel your account, you may do so by contacting us either by telephone, fax, e-mail or postal mail.
How do we ensure the security of your credit card Information?
The security of your personal information is very important to us. When you enter sensitive information on our order forms, we encrypt that information using Secure Socket Layer ( technology (SSL). You can verify this by clicking on the Secure Site logo placed on our site. Your encrypted information is transmitted through a gateway to our merchant service, which verifies your information and processes your charges. Your card details are taken by our payment agents MYOB (M-Powered Services), who are one of the largest card transaction companies in business and use fully secure servers.
We do not store your credit card number anywhere on our server. Once it is processed, we do not have access to that information either.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage is 100% secure.